Navigation change

September 20, 2019
As of September 20th, the SparkPost navigation was reorganized to make the app easier to use. The table below contains the old and new versions of the navigation. Old Navigation New Navigation Dashboard Reports Summary Bounce Rejections Accepted Delayed Engagement Events Search Signals Health Score Spam Traps Engagement Recency Templates A/B Testing Lists Recipient Lists…
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How Do I Downgrade or Cancel My Account?

July 25, 2019
If you no longer wish to use SparkPost, you have two options: (1) downgrade to the free "Test" plan, or (2) cancel your account. What's the difference? Downgrading to the free "Test" plan will keep your users, API keys, sending domains, etc., and you can later choose to upgrade back to a paid plan at…
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Update on Pricing

July 15, 2019
On July 15, 2019, we notified SparkPost customers on the old SparkPost “Free” plan of changes to our plans and pricing. On or before September 15, 2019, any customer on an old “Free” plan will need to select from one of our currently available plans to continue using SparkPost. You can continue using SparkPost for…
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What is the difference between a “Starter” plan and a “Premier” plan?

May 14, 2019
The Starter plans are low-cost plans that make it easy for new or low-volume senders to get started. They include many of SparkPost’s great features, but some features are limited in order to keep costs low. See the chart below for a list of current feature limitations. The Premier plans are robust email packages for…
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“What happens if I don’t use my Free SparkPost account?”

November 1, 2018
We love it when customers use SparkPost, but we recognize that things can change, and you might no longer need your account for sending. We strongly recommend that you contact support through the in app support tool to request your account is closed. Details can be found here, but if you don’t, to protect your…
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Why is my domain blocked?

July 23, 2018
If your domain’s status is "Blocked", it’s generally because your domain is already in use by another SparkPost account, your domain has been previously blocked for sending abusive traffic through our service or another provider, or because one or more of our requirements are not met. Please see the Requirements For Sending and Bounce Domains…
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Submitting a support case

June 5, 2018
Raising a support case is just a couple of clicks away in the SparkPost UI. From the Account menu under your email address in the top right hand corner please follow these steps Select 'Get Help' from the drop down menu From the Help window select 'Submit A Ticket' tab Select one of the case…
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SparkPost EU FAQ

March 30, 2018
# How do I get started with SparkPost EU? Go to app.eu.sparkpost.com, sign up, set up your account, and start sending. Our new user guide provides more details on what to do once you’ve signed up - the steps are the same whether you have an US or EU based account. # What’s different between…
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Sender ID and SPF Failures

October 13, 2017
In tools such as Mail-Tester you will sometimes see in the Authentication section a line that reads like the following: [crayon-5da17c4ad0d4c553494629/] These are relating to Sender-ID failures, not SPF failures. Unlike SPF, Sender-ID isn't really in widespread usage, and more importantly, it focuses on the From (sender) domain, not the bounce (Return-Path) domain. If you…
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